$17/hr Hybrid Customer Service Role

Mortgage Servicing Customer Service Representative

Responsibilities

Handle approximately 4560 inbound customer calls per day, depending on business needs, with calls averaging approximately 27 minutes.

Serve as a primary point of contact for mortgage servicing inquiries from borrowers, insurance agents, and financial institutions.

Assist customers with questions related to mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing matters.

Research customer inquir…