1st & 2nd Line Helpdesk Engineer
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Description
Salary: £30,000 - 36,000 per year
Requirements
Experience working on an MSP helpdesk supporting multiple clients Skills in Microsoft 365, Azure, Active Directory, and Windows Server Basic understanding of networking, including IP addresses and routing Excellent troubleshooting and problem-solving skills Ability to obtain an enhanced DBS check
Responsibilities
- Manage first
- and second-line service tickets in line with SLAs, keeping customers informed Monitor and maintain client infrastructure …
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