1st/2nd Line Support Engineer

Salary: £25,500 - 34,000 per year

Requirements:

• Experience working in an IT helpdesk environment
• Consulting on best practice for M365 deployment
• Experienced Microsoft 365 Administrator
• Experience working with Microsoft Entra ID and security solutions for entire 365 estates
• Experience configuring and implementing Ubiquiti UniFi Wireless Network and CCTV Solutions along with scoping wireless networks
• Able to effectively communicate with team members, customers, and managers and promote ideas and innovation
• Methodical and adaptable approach to problem solving, with initiative and resourcefulness when faced with unusual conditions
• Possess a business-like and professional telephone manner
• Ability and aptitude to support the team wherever its needed
• Experience creating and maintaining Cyber Essentials / Essentials Plus compliant infrastructure (beneficial)
• File Server administration, including Active Directory user and groups, Exchange/M365, file shares and permissions (beneficial)
• In-depth understanding and awareness of TCP/IP, DNS, routers, DHCP, and Watchguard Firewall Configuration (beneficial)

Responsibilities:

• Complement our highly skilled team in providing first and second-line support
• Support a wide range of hardware, networks, hosted solutions, and security products
• Ensure excellent service levels for our customers
• Engage in on-premises client work primarily in the local area
• Follow best practices in IT support and consultation

Technologies:

• Active Directory
• Firewall
• Hardware
• Support
• Microsoft 365
• Network
• Security
• TCP/IP
• Office 365

More:

We are RedBrick, a company dedicated to providing high-quality IT support and solutions. We offer a competitive salary based on experience, alongside benefits such as company events, pension plans, a cycle to work scheme, and free on-site parking. Our team is growing, and we are excited to bring in a new member who can contribute to our mission of delivering exceptional service.

last updated 44 week of 2026