24/7 Network Operations Lead: Service & Incident Excellence

xcellink pte. ltd. in Singapore seeks an L2 Network Operations Lead to oversee a 24/7 network operations team, ensuring service delivery excellence, SLA compliance, incident governance, and continuous improvement of network services.

The role acts as the primary technical and operational lead for managed network infrastructure and UPS support services.

The candidate will lead L1/L2 staff, drive improvements, coordinate major incidents, and provide technical leadership on routers, switches, J-18…