2nd Line IT Engineer

Salary: £? - ? per year

Requirements:

• Proven experience in a 2nd Line IT Support, Desktop Support, or Service Desk environment
• Previous experience working for a Managed Service Provider (MSP)
• Strong knowledge of Microsoft 365 administration and support, including Outlook, Teams, OneDrive, and SharePoint
• Experience supporting Google Workspace environments
• Knowledge of Active Directory and Microsoft Entra ID
• Experience supporting Windows 10/11 devices and Apple Macs
• Good understanding of networking fundamentals, including Wi-Fi, TCP/IP, DNS, DHCP, and VPN technologies
• Strong communication skills, a customer-focused approach, and the ability to manage competing priorities effectively
• Experience working with ticketing or IT Service Management systems

Responsibilities:

• Provide 2nd Line technical support for incidents and service requests across Microsoft 365, Google Workspace, Windows, and Mac devices
• Diagnose and resolve issues relating to Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Google Workspace applications, networking, and end-user hardware
• Manage user accounts, permissions, group memberships, software licensing, and onboarding and offboarding activities
• Handle escalated support tickets, maintain accurate documentation, and escalate complex technical issues when required
• Troubleshoot Wi-Fi, VPN, DNS, DHCP, TCP/IP, and general networking connectivity issues, while supporting a range of hardware and peripherals
• Deliver responsive technical support and excellent customer service to a diverse client base

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365
• Incident Management

More:

We are recruiting on behalf of our client, a fast-growing Managed Service Provider (MSP), for a 2nd Line IT Engineer to join their team on an initial three-month contract. The role provides technical support across Microsoft 365 and Google Workspace environments.

last updated 41 week of 2026