2nd Line IT Support Engineer

Salary: £35,000 - 38,000 per year

Requirements:

• At least 2 years experience in a 2nd Line IT Support role
• Strong Microsoft 365 administration experience
• Basic experience administering Microsoft Entra ID and Intune
• Strong knowledge of Windows desktop operating systems and endpoint support
• Experience supporting Active Directory environments
• Working knowledge of DNS, DHCP, Group Policy and networking fundamentals
• Experience working with third-party support providers and MSPs
• A methodical approach to troubleshooting and the ability to work independently
• Excellent communication skills and patience explaining technology to non-technical people
• Desirable or developable in the role: PowerShell scripting; creating dynamic groups and deploying applications through Intune; experience with hybrid Microsoft environments; endpoint protection or EDR experience; familiarity with CIS Benchmarks; healthcare or regulated-sector experience; Microsoft certifications
• United Kingdom work authorisation required
• Reliable commuting to, or plans to relocate before starting work near, Brighton and Hove BN3 1TL preferred

Responsibilities:

• Provide second-line support across laptops, desktops, mobiles and peripherals, and pick up service desk escalations
• Manage user accounts, permissions and access across Microsoft 365 and Active Directory
• Carry out day-to-day administration of Microsoft Entra ID and Intune, including device enrolment and lifecycle management
• Support the development of Intune policies and security baselines, and package and deploy applications
• Work with managed service providers, software vendors and suppliers, ensuring their work meets our needs
• Contribute to projects, migrations and rollouts, including supporting our move towards hybrid join
• Maintain our documentation and knowledge base

Technologies:

• Active Directory
• Support
• Microsoft 365
• PowerShell
• Security
• Windows
• Office 365

More:

We are Agentis Health Group, a growing healthcare organisation aiming to become one of the sectors most innovative and digitally enabled businesses. Our small, close-knit IT team supports around 240 people across two sites in central Brighton and several business divisions. This in-person role offers hands-on exposure to Intune, Entra, security and automation as we modernise our IT; more than half of our users work remotely, and around a quarter travel to client sites. We value shared responsibility, collaboration, learning and ideas from across the team. We offer a salary of £35,000–£38,000 per year, a day off on your birthday, contributory pension, life assurance and income protection, a healthcare cash plan, a health and wellbeing programme, enhanced maternity and paternity leave, long-service awards, social events, an annual staff party and free flu jabs. We welcome applicants who are curious and keen to learn, even if they do not meet every desirable criterion.

last updated 41 week of 2026