2nd Line Support Engineer
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Description
razorblue role: We are talent-pooling for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Key responsibilities include: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representin…
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