AI Agents Lead, Customer Care & Experience

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Description

Preply in Barcelona is seeking an AI Agents Manager for Customer Care to lead a dedicated AI chatbot team and own the end-to-end performance of the customer-facing AI agents.

You will shape the roadmap, drive improvements, and collaborate with product, engineering, design, CX, and marketing to deliver a seamless AI-powered support experience.

The role requires 5 years in AI/conversational AI in customer-facing contexts, at least 2 years leading a team, and hands-on experience with platforms J-1…

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