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AI-Driven Customer Operations Lead, Iberia (Madrid)

Description

LEGO Brand Retail Inc. is seeking a Customer Operations Manager for Iberia, based in Madrid with a 3-day-per-week office presence.

You will lead cross-functional order-to-delivery activities and retail inventory management, connecting customer service, logistics and demand planning to drive smarter processes through technology and collaboration.

The role emphasizes implementing and optimising end-to-end processes, using SAP and generative AI tools, and leading a team across distribution, order …

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