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Alibaba International Group-IT Operations Manager-Madrid

Description

1.Responsible for the delivery of IT service in the AIDC office area and management of front-line personnel; IT service delivery includes helpdesk service, audio & visual technical support (including meeting room operations), IT asset service, and maintenance of other public IT devices in the office area.

2.

Improve existing IT service management processes, regularly identify and establish common service models and fault models, and ensure that service management processes are well executed wit…

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