Analyst, Service Desk
Is this the right opportunity for you?
Explore more jobs, compare advertised salaries and see which skills employers want.
Explore this careerSearch for a different role
More Help Desk Specialist jobs →Description
Description
Responsibilities
Coordinate incident and request handling processes Assessing, prioritizing, and fulfilling user requests and follow up as needed Provide first level incident and request resolution as first call resolution (FCR) when possible Timely dispatching of all incidents and requests not handled as FCR (ITIL Structure) Provide accurate description, information, and resolution notes into ticketing system Manage Active Directory, BES, and a variety of ERP accounts and service…
Get similar jobs in Canada by email
We'll email you when new jobs similar to this one appear.
Similar jobs
Explore more Help Desk Specialist jobs in Canada.
Finding similar jobs…
Adzuna