Application Support Engineer (Iot)
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Description
Mission / Role Purpose The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement.
Key Objectives End-to-end ownership of incidents and service requests.
Ensure SLA and KPI compliance.
Enable L1 teams and i…
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