Application Support Specialist

Key Responsibilities:

• Proactively monitor production applications, system alerts, integrations, and automated processes.

• Identify and respond to application failures, performance issues, data problems, and other production risks.

• Triage support tickets based on urgency, business impact, and established service expectations.

• Troubleshoot and resolve routine to moderately complex application issues.

• Conduct root cause analysis and recommend solutions for recurring problems.

• Escalate complex or high-impact issues with complete troubleshooting details and supporting evidence.

• Maintain ownership of escalated issues and follow through until resolution.

• Investigate data issues and perform approved data corrections, audits, and cleanup activities.

• Create and maintain knowledgebase articles, troubleshooting guides, known issues, and support procedures.

• Communicate timely and understandable updates to users and stakeholders.

• Collaborate with business analysts, developers, QA, infrastructure teams, and vendors.

• Identify opportunities to improve application stability, support processes, and user experience.