Apriso MES Application Support Engineer (O&M Support)

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Hope you are doing well!

Please find the below job description and share the updated resume to

Job Title: Apriso MES Application Support Engineer (O&M Support)

Location: Fully Remote

Duration: 1 Year contract with strong possibility of extension

Role Description

The Apriso O&M Support role is responsible for ensuring the stable, reliable, and efficient operation of the Apriso Manufacturing Execution System (MES) across production environments.

This role combines technical expertise, manufacturing process understanding, and strong problem‑solving skills to sustain system performance, support end users, and drive continuous improvement.

Key responsibilities include monitoring system health, troubleshooting incidents, and resolving application issues in partnership with IT, operations, and engineering teams.

The role provides day‑to‑day operational support, executes maintenance tasks, and ensures timely escalation for high‑priority or complex issues.

In addition, Apriso O&M Support manages configuration changes, validates system updates, and supports deployments, ensuring minimal impact to manufacturing operations.

Key skills

Skill category

Required skills

Core technical skills

Dassault Systèmes DELMIA Apriso, MES Support, Application Support

Database

SQL, SQL Server, Database Troubleshooting

Application support

L2/L3 Support, Incident Management, Problem Management

Manufacturing

Manufacturing Execution Systems (MES), Manufacturing Operations, Production Workflows

Technical

Troubleshooting, Root Cause Analysis (RCA), System Monitoring

Maintenance

Application Maintenance, Configuration Management, Patch Management

Deployment

Release Management, Change Management, Deployment Support

Integration

MES Integration, ERP Integration, SAP Integration

ITSM tools

ServiceNow, Jira, Incident Tracking

Thanks

Esther

Esther at Sun-it Solutions dot com