B2B Customer Experience Lead — Travel Ops & Escalations
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Exoticca is seeking a B2B Operations Coordinator – Customer Experience to support the day-to-day operations of our B2B support team, ensuring high-quality service for Travel Advisors.
You will monitor real-time KPIs, manage performance, and escalations to ensure consistent outcomes that align with Exoticca standards.
The role requires at least 2 years of people management, strong leadership, and experience with Amadeus/GDS, DMCs, Salesforce, and Travelfusion.
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