Bilingual Complex Care Analyst - 12-month contract

The opportunity The Complex Care Analyst is responsible for responding to member inquiries, and providing accurate and timely information on pensions and other

benefits

administered by the Board.

As a Complex Care Analyst, develop foundational knowledge and customer service skills while managing low to mid-complexity interactions and straightforward questions.

They are also expected to activate complex care strategies (i.e. reduce routine interactions to ensure that assisted service capacity is…