Bilingual IVR Automation tester
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Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity.
Required Skills: Cyara Velocity IVR Test Automation IVR Functional, Integration, Regression, and End-to-End Testing Contact Centre / CCaaS Testing Genesys Cloud CX (Preferred) Call Flow Validation, DTMF, Speech Recognition, and Call Routing Telephony Protocols: SIP, Call Transfers, and Queue Handling Test Planni…
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