BPO Team Leader - Spanish

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Our client is looking for a Team Leader to manage its operations team within a medical assistance service.

The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.

Main

Supervise daily operations, identify improvements, and resolve incidents.

Support team members with complex medical assistance cases and periods of high demand.

Train, coach, motivate, and evaluate team members.

Organise operationa…

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