Business Analyst III

I. Job Summary
Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
II. Essential Duties and Responsibilities

• Subject Matter expert for assigned functions.
• Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Monitors overall work flow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
• Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
• Other duties as assigned.

III. Qualifications
A. Required Qualifications

• Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 5 years of relevant work experience (in addition to education requirement).

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This is a hybrid role.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

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