Business Analyst – POS & ERP Systems

Responsibilities

• Act as the primary business lead and Single Point of Contact (SPOC) for assigned feature areas within the transformation program.
• Drive business engagement across local, regional, and external stakeholder groups throughout the project lifecycle.
• Coordinate business activities during the design, build, testing, deployment, and hypercare phases.
• Elicit, analyze, and document business requirements, producing deliverables such as BRDs, user stories, and process flows.
• Review solution proposals from a business perspective and challenge designs to ensure they meet operational needs.
• Define business acceptance criteria and coordinate User Acceptance Testing (UAT) to ensure successful process validation.
• Assess operational impacts and identify requirements for training, communication, and change readiness to support solution adoption.

Requirements

• 5+ years of experience as a Business Analyst, Process Analyst, or Product Analyst.
• Experience working within large-scale ERP, digital, or business transformation programs.
• Proven expertise in documenting business requirements using BRDs, user stories, process flows, and functional specifications.
• Strong background in stakeholder management and facilitating complex workshop facilitation sessions.
• Experience with governance support, including tracking decisions, risks, and dependencies for steering committees.
• Ability to translate complex business needs into actionable delivery requirements and technical specifications.
• Proactive and self-managing with the ability to operate effectively in ambiguous environments.
• Excellent communication and relationship-building skills with a delivery-focused mindset.
• You are fluent in English.

Nice to Haves

• Experience within the retail industry.
• Knowledge of POS systems, merchandising, pricing, or supply chain.
• Experience with SAP or other major retail platforms and omnichannel commerce solutions.
• Knowledge of data and reporting solutions and master data management.