Business Analyst

Business Analyst

Salary: £45,000 - £50,000 Per Annum

Location: Luton, Head Office

Working Hours: Monday - Friday, 09:00 - 17:30

What you will be doing:

• Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
• Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
• Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
• Develop and maintain process documentation, standard operating procedures (SOPs), user guides and knowledge resources.
• Support system and process change projects, including impact assessments, business cases and implementation planning.
• Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
• Support adoption of new processes and systems through training, communications, user support and continuous improvement activities

Who we are looking for:

• Experience in a Business Analyst, process improvement, change or operational analysis role
• Experience gathering and documenting requirements through interviews and workshops
• Experience producing process maps, workflows, SOPs or user guidance
• Experience supporting change implementation, testing or system improvement
• Strong analytical, written and organisational capability
• Social, supported or wider housing-sector experience (Desirable)
• Experience with housing management, CRM, ERP or other operational systems (Desirable)

Skillset:

• Curious, structured and evidence-led approach
• Strong attention to detail and document control
• Ability to facilitate discussions and challenge constructively
• Practical problem solving and sound judgement
• Ability to manage several workstreams while maintaining quality

What you'll receive:

• Salary - £45,000 - £50,000 Per Annum
• 23 Days of Annual Leave
• Simplyhealth Package
• Blue Light Card
• Cycle to Work Scheme
• Employee Referral Scheme