Business Architect (Cloud Contact Center)| Senior Consultant @ Deloitte
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What you bring: 3–5 years max of relevant experience in business analysis , process design , technology consulting or contact center transformation Hands-on experience with contact center or CCaaS solutions , such as Amazon Connect or comparable platforms Good understanding of contact center processes , including IVR, routing, reporting, integrations and customer journeys Experience gathering, documenting and managing business and non-functional
requirements
Experience creating process flows, …
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