C005439 Solution Support Engineer (NS) NETHERLANDS - 9 Oct

Deadline Date: Friday 9 October 2026
Requirement: Solution Support Engineer
Location: The Hague, NETHERLANDS
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 79 EUR
Total Scope of the request (hours): 300
Required Start Date: 23 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties & Role:
The Solution Support Engineer is responsible for providing technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. This role involves troubleshooting and resolving technical issues, assisting with product configurations, and ensuring that solutions are functioning optimally. Solution Support Engineers collaborate closely with customers to understand their needs, provide guidance on best practices, and help solve problems related to system performance, integrations, and customization. Additionally, they may work with development and product teams to escalate complex issues and contribute to the continuous improvement of the solution.
Solution architecture

• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Determines and documents architecturally significant decisions.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Supports projects or change initiatives through the preparation of technical plans and application of design principles.
• Aligns solutions with enterprise and solution architecture standards (including security).

Requirements definition and management

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes.

Systems development management

• Plans and drives systems development projects which support the organisation's objectives and plans.
• Selects, adopts and adapts appropriate systems development methods, tools and techniques.
• Ensures that stakeholders are aware of required resources and that they are made available.
• Facilitates availability and optimum utilisation of resources.
• Monitors and reports on the progress of development projects.
• Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.
• Develops road maps to communicate future development activity.

Network design

• Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
• Follows organisational architectures and standards.

Application support

• Follows agreed procedures to identify and resolve issues with applications.
• Uses application management software and tools to collect agreed performance statistics.
• Carries out agreed applications maintenance tasks.

Release and deployment

• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken.

Requirements
Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• Experience with diagnosing and resolving technical issues related to software, hardware, and integrations.
• Proficiency in debugging, log analysis, and identifying root causes of problems.
• Experience with cloud platforms (e.g.: AWS, Azure, Google Cloud)
• Knowledge of APIs and basic integration techniques.
• Ability to manage or contribute to support projects, track issue resolutions, and communicate with different teams to ensure a smooth resolution process.
• Experience in a customer-facing role, such as technical support, customer service, or help desk.
• ITIL foundation or advanced level training and certification.