C005452 Enterprise Directory Service IRRT Principal Technician (CTS) BELGIUM - 8

Deadline Date: Thursday 8 October 2026
Requirement: Enterprise Directory Service - IRRT Principal Technician
Location: Braine-l'Alleud, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 95 EUR
Total Scope of the request (hours): 350
Required Start Date: 13 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO COSMIC TOP SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties & Role:
Support activities:

• Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity).
• Establish, administer and maintain DirX Directory Synchronization tool parameters and repository tool parameters.
• Develop and implement operating procedures following Purchaser's guidance.
• Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM)
• Troubleshoot and diagnose software issues reported by users
• Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
• Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement
• Offer on the job training and documentation to the Level 1 support team for software usage and best practices
• Perform data backups and disaster recovery procedures as described in Administrator Manual
• Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• Ensure compliance with software license agreements and security protocols
• Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS.
• Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures.
• Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality
• Configure DirX to connect additional HR sources as Authoritative Data Source
• Build additional connectors to facilitate the integration with other systems using standard DirX technologies.

Requirements
Skills, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Proficiency in design, integration and implementation of directory systems (based on DirX COTS).
• Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards.
• Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products.
• At least 2 years' experience in Identity Management.
• Completion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements.
• Proficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in DirX.
• Familiarity with Active Directory for managing user accounts, permissions and access control within the organization's network environment.
• Proficiency in SQL for database management and querying.
• Experience with .NET or Java development for software customizations and enhancements.
• Familiarity with PowerShell scripting for automation and system administration tasks.
• Experience with Linux Red Hat operating system administration
• Knowledge of PKI (Public Key Infrastructure) and experience with managing digital certificates
• Experience in providing technical support and maintenance for similar software systems based on DirX COTS.
• Experience in developing new functionality for similar software systems based on DirX COTS (I.e. Java and TCL)
• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
• Excellent communication skills to effectively interact with users, team members and stakeholders
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
• Must demonstrate an ability and keen sense for problem-solving.
• Motivated, good communication skills, team player.
• Able to work independently with minimal supervision.
• Knowledge of NATO responsibilities and organization.