C005461 Senior CIS Technician (NS) POLAND - 8 Oct

Deadline Date: Thursday 8 October 2026
Requirement: Senior CIS Technician
Location: Bydgoszcz, POLAND
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 51 EUR
Total Scope of the request (hours): 280
Required Start Date: 16 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties & Role:
The Contractor shall deliver First and partially Second Line (L1/L2*) CIS Support service to JATEC users under management of the CSU Bydgoszcz SOB, focusing on the first line handling of user incidents and service requests and on the preparation, configuration, maintenance and lifecycle support of all assigned end-user CIS equipment and associated operational activities.
The services shall encompass low-to-medium complexity technical tasks related to the first line user support and endpoint management, including workstation and laptop reimaging, configuration in accordance with the approved NCIA baselines, execution of assigned updates and patching activities as well as administration of the user accounts and access rights. The Contractor shall ensure that all tasks are executed in compliance with the NCIA policies, technical standards and operational procedures.
The primary duties are listed bellow, but are not limited to:

• Device setup, reinstallation, software updates, and patch management. Install or reinstall laptops using the approved standard image. Configure basic settings so the device is fully ready for the end user. Monitor updates status and resolve basic deployment failures. Perform regular configuration compliance checks.
• iPhone setup & Reinstallation. Setup or wipe iPhones and configure basic settings so the iPhone is fully ready for the end user.
• User Support. Handles user account requests such as password resets MFA resets based on the approved requests. Ensure users can access required systems and services.
• Incident Resolution and support to implementation and execution of standard preauthorised request and new change implementations.
• Troubleshooting & Support. Provide first-line support to resolve common IT issues such as login problems, software errors, or connectivity issues. Escalate more complex issues when needed. Perform routine system checks on assigned assets (performance, connectivity, system status). This includes local printer, iPhone and laptop issues.
• Activity Logging & Documentation. Record all performed work (installations, updates, fixes, deployments) in the designated systems to ensure traceability and accountability.

Requirements
Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment;
• Experience with the device setup, reimaging and software installation;
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity);
• Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM);
• Familiarity with working in structured environments (following procedures, processes, checklists, and instructions);
• Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), Basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), Standard office software and common enterprise tools;
• Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices)
• Ability to follow and develop documented procedures and technical instructions;
• Ability to prioritize and handle multiple tasks in a fast-paced environment;
• Good communication skills for interacting with users and team members;
• Ability to accurately record work performed (ticket updates, logs, checklists);
• Willingness and ability to work on-site and during extended hours when required (e.g., exercises, events).
• The Contractors shall demonstrate English language proficiency at a minimum of STANAG 6001 Level 3 (or equivalent CEFR B2/C1 level).