Cafe Supervisor

Purpose of role

To assist in the business management of ‘The Terrace’, and managing in absence of the General Manager.

To work with the General Manager to ensure smooth and efficient operation of the whole department

Maintaining customer relationships and ensuring expectations are met and exceeded at all times

To assist the Manager in the training of all Operations assistants.

SUMMARY OF KEY AREAS:

Operations – ‘The Terrace’

· Take a lead role in the supervision of the daily operation.

· Ensure all hospitality are delivered on time with the correct catering to the highest standards.

· Work with the General Manager to constantly review the SOP’s for the successful delivery of hospitality.

· In absence of the General Manager, oversee the business operations of ‘The Terrace’, Tunbridge Wells.

· Assist the Manager in the training of all new FOH staff.

· Record all feedback to central database and General Manager.

· Be flexible in working hours, working days and workload – motivating team through busy periods to meet the demands of the business.

· Be conversant with and practice good basic health and safety, and food hygiene responsibilities.

· To build client relationships and drive new business opportunities through a close working relationship with our clients

· Understanding and business management of The Terrace as well as staffing structure and staff motivation.

Financial

· Carry out office administration, purchasing and submit hospitality invoices.

· Ensure daily sales headlines are reported, stock take is conducted accurately on a monthly basis and orders per ‘The Terrace’ are managed correctly.

Leadership and Management

· The Supervisor must be a key inspirational and innovative leader, who must interact effectively with the Tunbridge Wells team, clients and Absolute Taste operational departments to drive superior operational and business performance.

· Demonstrate a commitment to the development and motivation of the team and actively encourage training and learning to develop individuals in the team.

· Work with the Chefs to maintain high standards of food as per Absolute Taste specification and standards.

DESIRED COMPETENCIES AND CHARACTERISITCS:

· Personality

Confidant/ Charismatic / energetic / authoritative / flexible / 100% reliable

· Flexibility

Capable of working in a vibrant and pressurised environment, able to adapt to late requests and short lead times, in a polite and efficient manner.

· Leadership

The desire and ability to lead, direct and communicate both up and down the line, and to inspire others to want to follow, in the achievement of significant goals. To be creative in thinking and approach.

· Results Focus and Initiative

The drive and determination to get things done.

· Commercial Judgment

The ability to understand the financial impact of personal decisions taken.

· Team

To be able to work with others, build relationships, and have a strong impact.

· Management, Motivational and Development skills within scope of role.

Very strong interpersonal, operational and team management skills. The desire and ability to interact personally and sensitively with others on an individual basis. To develop others by offering support and encouragement.