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Call Center Operations Supervisor

Description

POSITION TITLE: Call Center Operations Supervisor REPORTS TO: Vice President Retail Experience SUPERVISES: Call Center Staff JOB STATUS: Exempt JOB GRADE 9: $44,512.00 to $55,640.00 Targeted Annual Salary *This position works on-site.

Remote work is not available at this time.

Job Summary : The Call Center Operations Supervisor provides day-to-day functional supervision of Call Center operations, including workflow coordination, service quality, staff guidance, coaching, quality assurance, and …

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