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Case Resolution Officer

Description

Job Introduction

What you'll do

As a Case Resolution Officer, you'll play a key role in making sure that once a decision has been made on a complaint or enquiry, the agreed actions are delivered and the issue is genuinely resolved.

Working within our Customer Experience team, you'll help ensure commitments made to residents and stakeholders are followed through, relationships are rebuilt, and learning is embedded across the organisation.

The Case Resolution Officer role focuses on managing post…

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