Chinese speaking Import customer service and freight support clerk

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Description

We are seeking a proactive and customer-focused Customer Service Coordinator who is fluent in Mandarin or Cantonese to join a busy freight forwarding company, primarily supporting import clients based in China.

The role will involve managing customer enquiries and queries, providing shipment updates through track and trace, liaising with final-mile delivery carriers and maintaining strong relationships with new and existing clients.

Communication will be via email, WeChat, WhatsApp and occasion…

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