Claims Advisor/Handler Level 2

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Claim Advisor (Motor Claims) Level 2

Looking to take the next step in your career within OUTsurance? If you have a solid background in customer-facing insurance work and a passion for delivering great outcomes, this could be the move for you.

At OUTsurance, our Claims Team is building something exciting — a team that sets the standard for fair, efficient, and customer-first claims handling in the Irish market. As we grow, we're looking for people who want to develop their careers and play a key role in shaping how we do things.

What’s the role?

We’re looking for a Claim Advisor level 2 to join our team to handle Motor Claims Department. You’ll be responsible for managing claims from first notification through to settlement — taking ownership of cases, making decisions within your authority, and providing excellent service throughout.

This is a full-time, on-site role based in our Cherrywood, Dublin offices.

Key responsibilities:

• • Manage your own claims portfolio, from notification to settlement
• • Apply procedures and judgment to deliver fair, cost-effective outcomes
• • Collaborate with internal teams and suppliers to move claims forward
• • Flag and support the resolution of any complex or escalated claims
• • Help identify potential fraud using indicators and professional insight
• • Provide great service and clear communication to our customers
• What we’re looking for
• • APA qualification in line with MCC requirements (Certificate in Insurance Product Advice) is desirable.
• • 6+ months’ experience in an insurance customer-facing role
• • Strong communication and organisational skills
• • A proactive, problem-solving mindset
• • Confidence in making decisions and taking ownership of outcomes
• • A team player who thrives in a collaborative environment