Client Project Coordinator 1

Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work. ESSENTIAL FUNCTIONS:

• This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
• • Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• • Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
• • Directs client calls and requests to the appropriate project manager for follow-up.
• • Schedules and enters bottle orders into the container order system based on the client's sample needs.
• • Reviews login dashboard and updates information and confirmations as necessary.
• • Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
• • Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
• • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:

• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
• • None.

Required Knowledge and Skills Required Knowledge:

• • Principles, practices, and techniques of customer service.
• • Computer applications and systems related to the work.
• • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• • Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• • Performing and providing professional-level customer service in a variety of markets.
• • Training others in policies and procedures related to the work.
• • Preparing functionals reports, correspondence, and other written materials.
• • Using initiative and independent judgment within established organizational and department guidelines.
• • Using tact, discretion, and prudence in working with those contacted in the course of the work.
• • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT:

Work is performed in an office setting.