Clinical Coding - Delivery Manager

Job Summary (in list format): Clinical Coding Delivery Manager

- Lead clinical coding operations, ensuring high-quality coding and effective service delivery.

- Remain hands-on by coding complex inpatient cases across multiple specialties.

- Oversee coding productivity, quality performance, workload management, and SLA (Service Level Agreement) compliance.

- Mentor, support, and provide technical guidance to clinical coding teams.

- Drive continuous improvement initiatives and adoption of best practices within the team.

- Ensure accurate and complete assignment of ICD-10 and OPCS-4 codes in line with national standards.

- Collaborate with clinicians to clarify diagnoses, procedures, and address documentation gaps.

- Allocate and manage coding workloads based on team capacity and case complexity.

- Monitor and address coding backlogs to ensure optimal resource use and timely turnaround.

- Act as the escalation point for complex coding and operational issues.

- Track and report on coding volumes, backlog status, turnaround times, and other operational KPIs.

- Prepare and present regular reports on performance, SLA metrics, and service reviews to stakeholders.

- Ensure compliance with clinical coding standards, data governance, and patient confidentiality regulations.

- Maintain accurate, auditable records of coding activities and operational performance.

- Serve as the main point of contact for client stakeholders and manage day-to-day client communications.

- Resolve operational blockers and service delivery issues promptly.

- Provide updates on coding performance, quality outcomes, backlog management, and improvement initiatives.

Essential Qualifications & Experience:

• - Accredited Clinical Coder (NCCQ ACC or equivalent) and recent refresher certification.
• - Degree in Life Sciences, Health Sciences, Nursing, Medical Sciences, or equivalent experience.
• - Minimum 5+ years of post-accreditation clinical coding experience, including complex and multi-specialty cases.
• - Proven experience managing coding operations and achieving productivity/service targets.
• - Proficient in EHR, PAS, Encoder, and other healthcare information systems.
• - Experience working directly with clinicians and client stakeholders.