Complaint Navigator, Complaints and Practice Investigations

Full-time, permanent Position summary Reporting to the intake manager, complaints and practice investigations, and working closely with the other department managers, the complaint navigator is responsible for providing subject matter expertise and support as complainants navigate the College of Physicians and Surgeons of BC (CPSBC) complaints and investigation process.

The complaint navigator ensures that complainants receive clear, respectful, and accessible guidance through each step of the …