Complaints and Enquiries Officer

Complaints and Enquiries Officer East London | Hybrid - 1 day in office, 4 days remote Rate: £32.83 per hour Umbrella Initial Contract Length: 3 months Working Hours: 36 hours per week IR35 Status: Inside IR35 Role summary You will provide a comprehensive and effective complaint handling and resolution service for residents, with a particular focus on housing disrepair complaints.

You will investigate Stage 1 Housing Management and Assets complaints, working closely with contractors and interna…