Complaints Director
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Reporting to the Deputy Registrar, the Complaints Director is responsible for receiving, addressing, and resolving complaints about regulated members, the operation of licensed pharmacies, and other matters under the Health Professions Act (HPA) and the Pharmacy and Drug Act (PDA) .
The Complaints Director engages with a diverse group of external parties regarding the complaints process.
They also collaborate with the Professional Practice team to develop policies related to pharmacy practice a…
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