Complaints Investigator
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Description
Complaints Investigator Charnwood Council Ongoing contract Hybrid - 2 days onsite, 3 days work from home LE11 2TX £18.96 per hour PAYE Key
Responsibilities
Collate and present customer feedback and insight to support improvements to service processes across the organisation.
Act as the first point of contact for the Corporate Complaints Policy.
Administer the Corporate Complaints Policy, ensuring complaints receive timely and quality responses.
Investigate complaints and provide clear, evidence…
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