Complaints, Member Enquiries and Information Governance Officer

Job Introduction We are seeking an experienced and motivated Complaints & Information Governance Officer to join our Children's Services team.

This is a key role with a primary focus on managing and coordinating both corporate complaints and Children Act 1989 statutory complaints , ensuring that concerns raised by children, young people, families and residents are handled fairly, sensitively and in accordance with statutory

requirements

and corporate standards.

Alongside complaints management, …