Contact Center Business Analyst

Progyny · US, US · $70,000–$85,000

Thank you for considering Progyny!

The Contact Center Business Analyst will play a key role in analyzing data, identifying trends, and providing actionable insights to improve call center performance and member experience.

This position requires a proactive approach to understanding the customer journey, identifying root causes of suboptimal performance, and collaborating with Member Experience teams to enhance efficiency and drive strategic improvements.

What you’ll do 1.

Data Analysis and Ins…

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