Contact Center Product Manager II- Chat

M&T Bank · Williamsville, US · Product Manager · $80,404

Contact Center Product Manager II- Chat Location: Buffalo, NY, Bridgeport, CT or Millsboro, DE | 4 days in office and 1 day from home Overview: Responsible for the management of multiple product lines or services within the Chat channel, including digital chat experiences, chat bots, authentication flows, routing, digital self-service, and customer experience orchestration.

This role oversees the design, development, implementation, optimization, and marketing of Chat products to ensure they ar…

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