Contact Center Transformation Architect

Siri Infosolutions Inc · Highland Park, US · lead · Building Architect · $118,820

Job Title:Contact Center Transformation Architect Location: Phoenix, AZ preferred (Onsite) or USA anywhere (Infosys HUB) Work Arrangement: Onsite position Job Type: Contract Duration: Long-Term Contract Job Summary CVS is seeking a senior Contact Center Transformation Architect to lead its HR Contact Center modernization initiative.

The consultant will partner with CVS SMEs, support platform/vendor selection, define the transformation roadmap, and drive Voice AI adoption and contact center opti…

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