Control Centre Operator G4 - Telecare - Social Care Non-Qualified

Job Specific

Requirements

To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support Communicate clearly, concisely and appropriately to a wide range of customer and colleagues To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken…