Corporate IT intern

Gain hands-on experience at PERRY proTECH! A Corporate IT Intern will assist in resolving client technical issues while developing skills and knowledge around end user support and PERRY proTECH offerings.
About The Role:

• Assist in providing client support and troubleshooting on technical issues
• Respond to requests for technical assistance via phone, email, or the ticketing system
• Analyze technical challenges, client needs, and provide suggestions to achieve resolution
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Follow up with end users to complete the resolution of issues and ensure end user satisfaction
• Work closely with the Internal Support team to provide client support and gain experience troubleshooting and resolving technical issues

Requirements & Qualifications:

• Excellent customer service skills
• Excellent time management abilities
• Strong technical and analytical abilities
• Extremely detail-oriented and organized
• Excellent problem-solving skills and a solutions-oriented mindset
• Pursuing a degree in a relevant technical field or equivalent experience
• MCSE or equivalent experience is a plus
• Experience in a help desk or customer service support position is a plus
• Proficient in Microsoft Office 365