Creating an Internal Answer Bank from Past Customer Responses

I have answered a large number of customer questions over time via email and chat, and I now have a big archive of past responses.

These responses are stored in different places (email threads, chat exports, copied documents) and are not organized in any consistent way.

When a similar question comes up, I often waste time searching for the right past response or rewriting something from scratch.

I need someone to go through this archive of past customer responses and turn it into a structured i…