Credit Controller
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Role Overview: Credit Controllers are responsible for executing the debt chasing process, communicating with tenants and landlords, and escalating cases as needed.
They handle both rent arrears and outstanding fee debt.
Responsibilities
Letter 1 (Day 3) to Tenant & Landlord Telephone call with follow-up email (Day 4) to Tenant Respond to Tenant & Landlord queries Letter 2 (Day 7) to Tenant & Landlord Telephone call with follow-up email (Day 8) to Tenant Notify (Day 14) arrears to Branch Direct…
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