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Customer Advocate Representative

Description

Description Position at loanDepot Position Summary: Responsible for handling inbound and outbound calls in a customer-facing role.

Acts as the Single Point of Contact (SPOC) for borrowers in default or facing imminent default assisting with Loss Mitigation alternatives.

Reviews and resolves in-depth servicing issues, research, and escalations not limited to escrow, payment discrepancies and loss mitigation.

Responsibilities

Acts as the SPOC and maintains relationship with borrower until hardsh…

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