Customer Advocate Representative
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Description Position at loanDepot Position Summary: Responsible for handling inbound and outbound calls in a customer-facing role.
Acts as the Single Point of Contact (SPOC) for borrowers in default or facing imminent default assisting with Loss Mitigation alternatives.
Reviews and resolves in-depth servicing issues, research, and escalations not limited to escrow, payment discrepancies and loss mitigation.
Responsibilities
Acts as the SPOC and maintains relationship with borrower until hardsh…
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