Customer Assistance Coordinator - Medical

This role exists to be the calm, capable voice that helps our customers through medical emergencies and urgent health situations while they’re away from home.

If you’re steady under pressure, kind without being vague, and good at organising moving parts over the phone, you’ll recognise yourself here.

You’ll coordinate practical solutions, keep people fully informed, and make sure services happen when they should.

You’ll be based in our Croydon office on a hybrid pattern (three days in the offic…