Customer Care Resolution Specialist
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Job Summary: The Customer Care Resolution Specialist is responsible for being a subject matter expert and effectively handling and resolving escalated calls from members and providers.
Essential Functions: Acts as subject matter expert, while staffing the assist line and accurately responding to inquiries presented by Customer Care Specialists Effectively handle and resolve escalated calls from members and providers Act as a New Hire Transition Coach for new employees Identify gaps in current p…
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