Customer Delivery Engineer

Location: UK (Hybrid)
Title: Customer Delivery Engineer - Assured Data Protection
Job Type: Full-time
Role will be hybrid Leeds office (Thorpe Park) /remote and occasionally may require travel to the US
About Assured Data Protection
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
Job Summary:
The Customer Delivery Engineer III will be responsible for tasks relating to Disaster Recovery Tests, environment maintenance, and documentation management. This role will be on part of the team responsible for ensuring the Disaster Recovery (DR) readiness of all of Assured’s customer base, implementing new customers, and ensuring that tests go smoothly. The best candidates need to have excellent oral and written communication skills in addition to technical expertise.
Responsibilities:

• Conduct kickoff calls to begin the Implementation process
• Gather customer information for the purpose of deploying Assured Data Protection Solutions
• Perform Scripted and manual recoveries of multiple virtual machines, physical machines, and application types using the Rubrik platform
• Provide feedback on improving internal processes and customer-facing processes
• Troubleshoot and maintain
  • Customer runbooks
  • Methods of recovery within the environment
  • Supported DR infrastructure
• Assist customers in troubleshooting technical issues related to recovery
• Switch and Firewall configuration (pfSense)
• Assist in troubleshooting complex support issues
• Complete documentation of process / procedures and diagrams of completed work in JIRA and Zendesk.

Accountabilities and Performance Measures

• Shows appropriate precaution and care in handling production systems
• Displays consistent growth in understanding of Assured Systems
• Completes tasks within reasonably prescribed periods
• Completes training and achieves Rubrik Certified Systems Administrator

Organisational Alignment

• Reports to the Director of Customer Delivery
• Enlists the support of technical and management resources as needed
• Participate in weekly stand-ups and projects
• Work with customers on outstanding issues surrounding Disaster Recovery preparation, testing, and invocation

Qualifications and Experience:

• Qualified in systems administration or equivalent work Experience or Technical certifications
• Minimum of 5 years working with IT systems
• Experience with
  • Virtualization systems (VMware, Nutanix, Hyper-V)
  • Network configurations (IP addressing, Gateways, DNS, etc.)
  • PfSense firewall setup and configuration
  • Engineering tools for troubleshooting connectivity
  • SQL Server experience
  • Backup and recovery solutions for virtual environments
• Excellent written and oral communication skills
• Advanced proficiency in Windows and Linux Operating systems
  • Active Directory Experience
  • Bare Metal Recovery processes for Linux and Microsoft operating systems

• Experience with Azure or AWS environments a plus

What We Offer:

• Hybrid working options for flexibility
• Regular team-building and off-site company events.
• A dynamic, inclusive, and collaborative work environment

Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

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