Customer Digital Service Advisor

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Skills

Salesforce

Description

About The Role

In this hybrid working role will be accountable for answering inbound digital correspondence (Live Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience.

There may be a proactive outbound call requirement to solve problems or escalate queries.

You will offer Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate departme…

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