Customer Experience Advisor

The Role On behalf of our client, we are seeking a Customer Experience Advisor (Complaints Handler) on a temporary basis to cover holiday periods for 3–6 months.

The role involves managing a caseload of complaints from customers and business partners, ensuring matters are handled in line with regulatory

requirements

and the company's complaint handling framework.

The role reports to the Complaints Executive and requires close investigation, effective complaint resolution, and professional commu…